Services
为保障项目家具产品在安装、调试及使用阶段的技术规范性与稳定性，提供专业、及时的现场技术支持，确保项目顺利交付与长期使用。
技术交底：向项目方、施工方进行产品结构、安装要点说明
图纸确认：核实安装图纸、尺寸及接口条件
现场条件复核：检查墙体、地面、水电预留等是否符合安装要求
安装方案指导：针对复杂或定制产品提供安装技术方案
现场技术指导：对安装人员进行关键工序指导
疑难问题处理：解决现场结构、尺寸、工艺配合问题
多工种协调：与土建、水电、弱电等单位进行技术对接
安装质量把控：协助检查结构稳固性与安装规范性
功能调试指导：抽屉、门板、五金、升降及活动部件调试
技术问题排查：处理使用过程中发现的技术异常
验收配合：配合项目方进行技术层面的验收说明
整改建议：提出专业整改意见并协助落实
使用指导：向使用方说明正确使用方法
维护建议：提供日常保养、维护周期建议
技术答疑：解答项目方在使用中的技术问题
现场驻点支持（按项目需要）
阶段性到场支持（关键节点到场）
远程技术支持（电话 / 视频 / 图文指导）
技术资料支持（图纸、说明文件）
现场问题即时响应：发现问题第一时间介入处理
技术问题分级处理：一般问题现场解决，复杂问题协调工厂支持
闭环管理：问题记录、处理、反馈、确认完成
专业技术团队：具备工程家具项目经验
标准化流程：按项目规范执行
持续支持：直至项目验收完成
长期服务：支持后续维护与二次调整
确保安装规范、使用安全
降低返工与损耗风险
提升项目整体交付质量
保障项目长期稳定使用
On-Site Technical Support Service Description
I. Service Objectives
To ensure the technical compliance and stability of project furniture products during installation, commissioning, and use, we provide professional and timely on-site technical support to ensure the smooth delivery and long-term use of the project.
II. Technical Support Content
1️⃣ Pre-installation Technical Support
Technical briefing: Providing explanations of product structure and installation key points to the project owner and construction team.
Drawing confirmation: Verifying installation drawings, dimensions, and interface conditions.
On-site condition review: Checking whether walls, floors, and pre-reserved water and electricity connections meet installation requirements.
Installation plan guidance: Providing installation technical solutions for complex or customized products.
2️⃣ Installation Process Technical Support
On-site technical guidance: Guiding installation personnel on key procedures.
Troubleshooting: Resolving on-site structural, dimensional, and process coordination issues.
Multi-discipline coordination: Technical liaison with civil engineering, water and electricity, and low-voltage electrical units.
Installation quality control: Assisting in checking structural stability and installation compliance.
3️⃣ Commissioning and Acceptance Support
Function commissioning guidance: Commissioning of drawers, door panels, hardware, lifting and movable parts.
Technical problem troubleshooting: Handling technical anomalies discovered during use.
Acceptance cooperation: Assisting the project owner with technical explanations during acceptance.
Rectification suggestions: Providing professional rectification suggestions and assisting in their implementation.
4️⃣ Use and Maintenance Support
Usage guidance: Explaining correct usage methods to the user.
Maintenance suggestions: Providing daily maintenance and maintenance cycle suggestions.
Technical Q&A: Answering technical questions from the project owner during use.
III. Service Methods
On-site resident support (as needed by the project)
Phased on-site support (on-site at key nodes)
Remote technical support (telephone/video/text guidance)
Technical documentation support (drawings, instruction manuals)
IV. Problem Response Mechanism
Immediate on-site problem response: Intervention and handling of problems as soon as they are discovered.
Tiered technical problem handling: General problems are solved on-site, and complex problems are coordinated with factory support.
Closed-loop management: Problem recording, processing, feedback, and confirmation of completion.
V. Service Guarantee
Professional technical team: With experience in engineering furniture projects.
Standardized processes: Executed according to project specifications.
Continuous support: Until project acceptance is completed.
Long-term service: Supporting subsequent maintenance and adjustments.
VI. Service Results
Ensuring standardized installation and safe use.
Reducing rework and loss risks.
Improving the overall project delivery quality.
Ensuring long-term stable use of the project.